Refund & Return Policy

Last Updated: July 2026

At Feelverse, we want you to shop with confidence. Customer satisfaction is our priority, and we're committed to making the return and refund process as simple as possible.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Include all original packaging, accessories, and manuals
• Be accompanied by proof of purchase (order confirmation or receipt)

Items returned without their original packaging or showing signs of use may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper handling
• Items returned after the return window has expired
• Gift cards (if applicable)
• Clearance or final sale items (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the product
• Photos of the packaging

We'll arrange a replacement or full refund at no additional cost.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchange Policy

We replace items only if they are defective, damaged, or if the wrong product was delivered.

If you'd like to exchange an item, please contact our customer support team before sending it back.

Return Shipping

• If the return is due to our error (wrong or defective product), we will cover the return shipping costs.
• For all other eligible returns, return shipping costs are the customer's responsibility unless otherwise stated.

Order Cancellation

Orders may be canceled before they have been shipped.

Once an order has been dispatched, it cannot be canceled. You may request a return after delivery if your order meets our return eligibility requirements.

Contact Us

If you have any questions about returns or refunds, we're here to help.

Email: support@feelverse.com / aisha@feelverse.in

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM

Thank you for shopping with Feelverse. We appreciate your trust and are committed to providing quality products and excellent customer service.